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Have you ever had to pull over at the side of the road due to a crack in your windscreen or, worst, a smashed windscreen? While it’s a less common occurrence, driving with a windscreen that has been compromised can be dangerous.

That is why having a valid and comprehensive car insurance policy is necessary for car owners, especially if you want to avoid paying a hefty cost for a windscreen repair. But, not all car insurance policies offer coverage for a car windscreen, except Liberty Insurance.

In this article, we explore what you need to know about windscreen insurance, the documents required, which panel workshop to visit, and how to make your windscreen claim from Liberty Insurance.

What you need to know about windscreen insurance

Windscreen insurance is usually excluded from your car insurance’s main policy. It is often part of an add-on coverage that includes the front and back windscreens, all door windows, and sunroof glass windows.

You should look at your car insurance policy and search for “Endorsement 89” – this part of the add-on coverage that explicitly applies to breakage of glass in windscreens, windows and sunroofs. Always ensure your add-on coverage includes this clause to protect your car windscreen.

Most drivers, especially frequent travellers on long-distance and high-speed highways, will find this coverage useful as replacing or repairing your windscreen can be quite expensive.

What are the documents required to make a windscreen claim?

The documents required for your windscreen claim can vary depending on which panel workshop you bring your car to. Regardless, here’s a list of documents you may need to present to the workshop.

If the damage to your windscreen is due to an accident caused by your negligence, make an ‘Own Damage’ claim. However, if the accident wasn’t your fault, make an ‘Own Damage Knock-for-Knock’ claim.

Submit the following documents to your insurance company:

  • Completed claim form
  • Original copy of police report
  • Copy of driver’s and policyholder’s identity card and driving license
  • Copy of vehicle ownership certificate
  • Photos of the accident scene and damages to the vehicle
  • Police letter informing which party is compounded for a road traffic offence

Before making your windscreen insurance claim, notify your insurance company within seven days about the damage. You should also ensure that you provide complete documentation for the claim and that your car is not used for hire or carrying goods for business purposes. That way, you can avoid possible rejection of claims.

Which panel workshop to visit?

Depending on your insurance provider, they may have a list of panel workshops that can replace or repair your damaged windscreen. So, make sure to ask your insurance company for the list of panel workshops.

For Liberty Insurance, one of the windscreen panel workshops that you can visit is Windscreen2U, offering good quality windscreen made in Japan that lasts longer.

Getting your windscreen repaired at this workshop is also hassle-free as you need not present a police report. You can expect a quick windscreen repair within two hours compared to the standard windscreen repair process at other workshops.

How to make your windscreen claim from Liberty Insurance?

With Liberty Insurance, claiming your windscreen repair cost is relatively simple. Firstly, call your insurance company if your car windscreen is badly damaged and you need a towing service. You should only deal with authorised tow trucks to avoid further damage to your car.

While waiting for your tow truck, gather evidence of how your windscreen was damaged. Take note of the time and place of the accident, along with some pictures of the scene. If a collision with another vehicle caused your windscreen damage, exchange information with the other driver.

Once you gather the necessary information, lodge a police report within 24 hours at the nearest police station. This will help in determining which party is responsible for causing the damage to your windscreen.

After that, inform your insurance company within seven days of the damage and submit your claim as soon as possible. In the meantime, you should send your car to a panel workshop for repair. Make sure to get a list of panel workshops from your insurance company.

Looking for Liberty windscreen insurance panel in Malaysia? Visit Windscreen2U now!

Windscreen2U is Malaysia’s leading automotive safety glass repair and replacement company with one of the first door-to-door windscreen replacement services in Malaysia!

We partner with a holistic range of Malaysia’s leading insurance providers to help our customers across all sectors. With a fleet of mobile technicians, we aim to provide superior service with value, safety and satisfaction at the heart of our business.

Renewing your Liberty insurance is also hassle-free when you visit your nearest Liberty Insurance branch or you can renew online here. Contact us today at 1700-81-1022 or email for a windscreen repair at your convenience!

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